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We provide
24/7 Infrastructure Support services for servers, applications, and
databases. Our Server support covers a wide range of UNIX and
Windows NT servers, including Application Servers, Web Servers,
Database Servers, Directory Servers, Calendar Servers, and Messaging
Servers.
On the application support front, Smart IMS offers
maintenance and support services for legacy, client-server, and
Internet applications, both customized and packaged. On the database
side, we support leading vendor platforms, including Oracle,
IBM/DB2, Sybase, and Microsoft.
Network Monitoring
Smart IMS proactively and remotely monitors health of applications, servers, routers, switches, LAN, and WAN, for optimum use of client’s infrastructure. In the event of an incident, we notify and help in resolving issues before they impact the business.
We provide customized daily, weekly and monthly reports, including, but not limited to, usage patterns, trend analysis, error reports, and capacity planning, as per client’s requirements.
Desktop Management
Smart IMS designs and manages group policies, user permissions,
patch management, anti-virus upgrade, security violations, and software upgrades. We troubleshoot all possible issues using our remote access and facilities. Our helpdesk and escalation teams work closely with client’s teams on support and resolving issues.
Network design and management
Smart IMS configures LAN interfaces, IP addressing schemes, NAT procedures, load balancing, access-lists, and bandwidth allocation.
Security Architecture and Design
Smart IMS provides security assessments and audits, firewall, intrusion detection, virus protection, business continuity, and disaster recovery.
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