your
business demands your critical network, applications and system
resources to be up and running continuously but you lack the
required IT staff, it makes good business sense to outsource these
services so that you don’t lose focus on core business initiatives.
Smart IMS provides a complete network monitoring solution by
providing a complete panoramic view of fault and performance
functionality across your IT infrastructure along with the following
benefits:
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The Network Monitoring Services of
Smart IMS suite provides continuous monitoring of
critical devices like Firewalls, Switches, Routers and
Applications deployed within a network
perimeter. |
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These services are meted out remotely
24x7 through a VPN connection and provide persistent
vigilance on the health of the network through a
centralized web-based Interface. |
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The organization stays informed about
the UP/Down status of the Devices and Network Interface,
CPU utilization, memory utilization, Inbound and
Outbound Bandwidth utilized at any given point of time
through customized reports. |
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Smart IMS offers proactive monitoring
services, which help to detect the network, system and
application level failures in time, which if unattended
can seriously impact the bottom line of an organization.
In the event of an outage, the designated contacts are
notified in real-time by e-mail, SMS alerts etc. to take
corrective actions in time. |
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Round the clock backing and
telephonic support by our trained technicians helps to
optimize the performance metrics thereby reducing the
down-time and
costs. |
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Our Network Monitoring Services offer:
- Remote central monitoring, diagnostics and reporting
- A robust alerting and notification system
- 24 x7 helpdesk equipped with well trained IT personnel
- Problem escalation defined by customers
- Periodic reports on performance trends and device availability
status
- Report on critical parameters like CPU and Bandwidth
utilization
HELP DESK
SERVICE
Organizations rely largely on the IT
infrastructure to achieve their business objectives. The dependency
on the networks and communication tools is paramount and every
passing day technology is becoming more and more complex. Because of
the growing complexity, lack of dedicated IT staff and associated
technical expertise thereof, internally it is an up-hill task for an
organization to efficiently troubleshoot and resolve technical
problems.
At times like this an organization needs a right-hand
service, which can integrate well into organizations environment and
deliver high-quality, prompt and reliable desk support and services
for instant solutions. The Smart IMS can help you achieve just
this.
- The help desk service of Smart IMS provides a single point of
accountability and takes ownership for resolving every problem
- Our support desk team is courteous and skilled in tracking,
reporting and passing the knowledge to the IT manager necessary to
take corrective/preventive action in an event of any outage
- Our Help desk services offers expanded coverage ensuring
assistance 24 hours, 7 days a week and provides Summary Reporting,
Service Level Management, Incident Management, Change Management,
Configuration Management, Problem Management, Performance
Management, Patch Updates, Backup Management and Vulnerability
Alerts services
THE HELP DESK SERVICE LEVELS
| Smart IMS |
CUSTOMER |
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 Smart IMS Consulting Services
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