Home > About > APAC

Empowering Asia Pacific
Efficiency with IT Solutions

Streamlining workflows, boosting productivity,
& driving operational success across APAC.

Assuring Outcomes Through Personalized Technology Solutions That Empower Organizational Success

At Smart IMS, we are dedicated to Enabling Enterprise Efficiency in APAC with cutting-edge IT solutions. Our mission is to deliver robust IT services that streamline workflows, enhance productivity, and drive operational success across the region. With a focus on tailored, reliable technology, we empower businesses to optimize their processes and achieve their goals. Partner with us to transform your IT infrastructure and experience unparalleled efficiency and growth.

Years Of Experience
0 +
Customers Served
0 +
Global
Team
0 +
Global Footprints
0 +
APAC MAP

Smart IMS India Pvt. Ltd,
Block A, Wing 2, Level 5 Cyber Gate Way,
HiTECH City Road, HITEC City,
Hyderabad, Telangana 500081.
91-40-44335000
609-936-8866
sales@smartims.com

Smart IMS Pvt. Ltd,
16 Raffles Quay, #33-03,
Hong Leong Building,
Singapore, 048581.
sales@smartims.com

Smart Information Management
System Private Limited,
7/F, Low Block,
Grand Millennium Plaza,
181 Queen's Road Central,
Central, Hong Kong
sales@smartims.com

Smart IMS G.K.
Open Office
Shibuya Jinnan Centre,
Miyata Building 6F, 7F, 8F,
1-12-14 Jinnan Shibuya-Ku,
Tokyo 150-0041, Japan
sales@smartims.com

Smart IMS PVT LTD,
Level 5,
307 Pitt st,
Sydney NSW 2000,
Australia
Info@SmartlMS.com

Smart Information Management
Systems Sdn BhD.
Spaces Platinum Sentral,
Kuala Lumpur, 50470, Malaysia.
sales@smartims.com

Smart IMS Shines!

Smart IMS GEC 2024

Accreditation stands testimony to our unwavering commitment towards nurturing a positive, inclusive, and an energising work environment for our teams globally. 

Smart IMS strongly believes that human power is it’s most important asset, and this recognition reiterates our belief.

A proud accomplishment facilitated by the employees is a result of their delight in being associated with the organization. Team, your passion towards every customer and every colleague is the driving force behind this incredible success. It reinforces our dedication towards safeguarding the culture of trust, collaboration, and progress. Together, we continue to build a stimulating workplace where everyone thrives.

Driving Success Across Sectors

Drushti Sudhakar
Drushti Sudhakar

Vice President


Drushti S is a transformative and results-oriented strategic executive with over 15 years of experience in driving growth, operational excellence, and strategic partnerships across global markets.

she has led significant expansions and optimized cross-border operations, creating a powerful track record of business success and market growth with deep expertise in aligning sales, operations, and compliance to achieve both immediate and long-term objectives. She has also consistently delivered on ambitious revenue targets and fostered multi-million-dollar partnerships leveraging her keen insights into market dynamics and her ability to build trust with clients at the C-suite level. Her commitment to operational efficiency is evident in her role overseeing APAC’s performance, where she has implemented process improvements that streamline resource allocation, enhance cost structures, and ensure regulatory compliance across multiple regions.

Drushti’s leadership centers on empowering cross-functional teams to reach their highest potential. Her collaborative approach brings together diverse groups, from HR and finance to talent acquisition, to support holistic business goals. She is adept at identifying and mitigating operational risks, developing agile HR policies, and cultivating a high-performance culture that aligns with the company’s global vision.

A business management postgraduate from Institute of Management Technology and Certified in Six Sigma and Digital Marketing, with specialized sales accreditations, Drushti combines strategic expertise with a hands-on approach to leadership. Her innovative strategies, from expanding into new markets to enhancing brand equity with clientele across, have solidified her reputation as a forward-thinking leader.

As a champion of customer excellence and a trusted advisor to executive teams, Drushti exemplifies a commitment to sustainable growth, operational integrity, and high-impact leadership.

Krishna Kumar
Krishna Kumar

Vice President APAC Sales


Krishna serves as the Vice President – Regional Sales at SmartIMS, bringing over 19 years of extensive experience in the IT services industry. Known for his passion and growth-oriented mindset, Krishna has a proven track record of revitalizing businesses to drive growth and profitability.

As a seasoned sales and business leader, Krishna excels in consultative selling and specializes in implementing strategy and business execution across the Southeast Asian region. His expertise encompasses go-to-market initiatives, team building, revenue growth, and cultivating strategic partnerships and alliances.

Krishna has extensive experience in diverse sectors, including Banking and Financial Services, Public Sector, Maritime, and Logistics. He has successfully driven growth in key areas such as Credit Risk, Trade Finance, AML, and FSLDM solutions. Moreover, he has played a significant role in M&A activities, contributing to acquisition strategy, seamless integration, and delivering enhanced business value.

A graduate of Cardiff University, Krishna spent over nine years at Saksoft, holding various leadership roles. He was instrumental in establishing Saksoft as a trusted enterprise provider for core solutions such as product and platform development, data and analytics, application modernization, and cloud solutions across key industry verticals.

Committed to building strong client relationships and delivering impactful, sustainable solutions, Krishna is driven by a passion for innovation and growth. Outside of work, he enjoys riding motorcycles and traveling cross-country to explore new places, along with meeting new people and experiencing diverse cultures. Krishna resides in Singapore with his family.
Michiyao Chiba
Michiyo Chiba

Director HR and Operations


Michiyo Chiba is the Representative Director, Manager of Japan HR and Operations.

Having been educated in the United States and with a MSEd, she has a strong foundation in managing groups of individuals from highly diverse backgrounds and guiding their development into a smoothly operating team.

She has been thoroughly educated in the intricacies of international relations and awareness of cultural diversity in the workplace.

With thirty years of experience in office Secretary / Administration with various internationally operating companies, Michiyo has a vast base of knowledge and skills which range from event organization, interpretation and translation, and team building/HR responsibilities. She has played a crucial part in the ability of ITCS Group to expand and flourish in the APAC arena by putting together and training teams of individuals who have the qualifications and drive to make their company stand out among all others in their field. It is her dedication to excellence in her sphere of influence that motivates others to strive for the shared goals of the company.

Michiyo achieves a well-rounded lifestyle, enjoying time with her family when she is not at work. They volunteer their time and energy to community projects, most recently with groups involved with earthquake relief efforts. Michiyo maintains close ties with friends in Japan as well as in many other countries.
Billy
Billy Ng

Operations Hong Kong


With years of dedicated service to the member companies of Smart IMS Group, Billy is the Manger, APAC HR & Operations of the company who focuses on the operations across the APAC region. Bringing a wealth of experience from both the banking and property development industries, he ensures smooth and efficient operations while fostering a people-centric culture within the company.

A Bachelor of Business graduate from Monash University, Billy applies knowledge and practical experience to streamline processes, enhance operational efficiency, and support the company’s growth. His leadership in managing diverse teams and ensuring smooth operations across a dynamic region has been key to the ongoing success of the company.

In addition to the operational expertise, Billy is committed to Corporate Social Responsibility (CSR) initiatives, having worked closely with charity groups and NGOs to strengthen community engagement.

His ability to align operational practices with client needs, while maintaining a focus on compliance and social impact, has been crucial to the company’s success in the APAC region.

Michelle Lu
Michelle Lu

Talent Acquisition Lead APAC

Michelle Lu is a strategic and results-driven talent acquisition leader with over 15 years of experience in recruitment and business partnering across the APAC region. Currently serving as the Regional Recruitment Manager at Smart IMS, Michelle specializes in IT, banking, and Financial Services recruitment. She has a proven track record of building high-performance recruitment teams and designing talent strategies that align with business objectives, driving both operational excellence and continuous improvement. A strong advocate for diversity, equity, and inclusion (DEI), Michelle is committed to fostering inclusive work environments where diverse talent can thrive. She actively promotes opportunities for women in technology, ensuring equitable hiring practices.

Michelle’s expertise spans the full spectrum of talent acquisition, from sourcing and attracting top-tier IT professionals to managing end-to-end recruitment processes for multinational organizations. Her deep understanding of the Singapore and APAC job markets enables her to effectively address talent gaps, support leadership teams, and craft employer brands that resonate with key talent pools. Michelle holds a 1st Class Honours Bachelor of Arts (Hons) in Business with Human Resource Management from Northumbria University and is certified with the Certificate of Employment Intermediaries (CEI) in Singapore, ensuring adherence to the highest standards of recruitment practices.

Ellen Olleres
Ellen Olleres

Sales APAC


Ellen Olleres is a resolute Account Manager with ample years of experience supporting businesses and top tier clients within the APAC region. She is skilled in establishing business rapport allowing her to maintain and expand her business relationship with current, new, and potential clients. She is skilled in understanding her clients’ needs and finding a tailored solution to address their business requirements while driving revenue growth for the company. She is experienced working with clients around IT, banking, financial, telecommunications, and e-commerce industry. Prior to her current position, Ellen used to be an outstanding IT Recruitment Consultant.

Ellen’s core competencies include client relationship management, strategic planning, coordination, end-to-end recruitment, business support, and revenue generation. She proactively seeks to develop her current capabilities and learn new skills to continuously deliver exceptional service to her clients. Ellen has a degree in BS in Psychology, graduated with honor, and a licensed Psychometrician in the Philippines.
Eriza Aldea
Eriza Aldea

Sales APAC


Eriza Aldea is an Account Manager with 10+ years of experience of working in Japan, working with clients in different industries, including those in the BFSI (Banking, Financial Services, Insurance) and non-profit sectors.

She combines her technical expertise with keen business acumen, offering innovative solutions while dedicating her efforts to providing clients with exceptional care and attention.

A graduate of the University of the Philippines and a Professional Agricultural Engineer, Eri values integrity, adaptability, proper communication, and collaborative approach.

Prior to being in sales-related roles, she worked in EPC (engineering, procurement, construction) for 5.5 years for a leading Japanese company and worked with 2 leading Korean companies on a major joint-venture project.

Eri is dedicated to continuous learning, with a focus on IT operations, project management, cross-cultural collaboration, and employee development. Her ability to adapt and thrive in diverse work environments, along with her 12+ years of experience working with international stakeholders, enables her to manage large-scale projects for our clients – facilitating seamless coordination and positive results.

In addition to being a certified Professional Agricultural Engineer, Eriza has earned the certification for JLPT N4 proficiency in Japanese and a 職業紹介責任者 (Shokugyou Shoukai Sekininsha) training completion certificate. Her broad skill set uniquely positions her to deliver valuable insights and strategic guidance across multiple disciplines, enhancing the experience for clients.

Our Comprehensive Solutions for APAC Region

Discover our specialized solutions that drive efficiency, transparency, and citizen engagement to positively impact communities across industries.  

Infrastructure Management

Our industry experts set up and maintain your enterprise infrastructure while developing efficient and sustainable solutions to ensure no downtime.

CRM Services

Our suite of services facilitates seamless Salesforce and Microsoft Dynamics enterprise CRM software implementation, customization, migration, administration and support of enterprise CRM.

ERP Services

Customized ERP services at Smart IMS are designed to provide 360° business management activities for government organizations.

Cybersecurity

Smart IMS offers a custom suite of cybersecurity service, designed to safeguard data, enhance efficiency and increased up-times with 360 protection from DDoS attacks.

Cloud Services

Facilitating future-ready government cloud infrastructure and application integration through tailored cloud services

Quality Assurance

We understand that every project is unique, which is why we offer customized QA solutions tailored to the specific requirements of your software.

Application Management

Industry experts dedicated towards enabling technology leveraged by data to help Government Agencies transform and modernize operations

Communication Services

We leverage mobility through customizable networking solutions to ensure seamless enterprise communication.

Our Impact Areas

Banking, Financial Services and Insurance​

Banking, Financial Services and Insurance​

HealthCare and LifeSciences​
Education and Ed-Tech

Education and Ed-Tech
Energy & Utilities

Energy & Utilities
Retail and E-Commerce

Retail and E-Commerce
Manufacturing

Manufacturing
Transport & Logistics

Transport & Logistics

Why Smart IMS?

Strong foundations that help Smart IMS deliver excellence.

Adaptive Solutions

Adaptive Solutions 

The CoE at Smart IMS leads the way in exploring and adopting new technology tools, techniques, and practices.

Technology That Keeps Up

Technology That Keeps Up

One of our core values is to create and foster relationships. Our Inclusive culture allows us to embrace the diversity of thoughts.

Citizen-Centric Services 

Citizen-Centric Services 

At Smart IMS, we encourage innovative thinking to develop technology solutions designed to help enterprises get ready.  

Smart FAQs

Still need help? Contact us.

What do we do?

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

What’s New at Smart IMS?

Find some of our latest customer success stories, company updates and wins, and our thoughts on the latest industry developments right here.

Meet Our Experts

Lou Rizzolo

Sr. Director, Business Development

Lou has over 25 years of strategic sales and business development experience, providing a full range of creative Information Technology services to large, mid-tier, and government clients, helping clients to build a world class brand image. He works strategically, as a consultative advisor to C level management to help determine solutions that include the tactical deployment of expert technology resources, in support of their key technology initiatives. 

Get in Touch

Connect with us to learn more on how to optimize your business through our transformational enterprise solutions and services.

Scroll to Top
Nagesh Gouravaram

Nagesh Gouravaram

Chief Executive Officer

Amar Reddy, CEO Smart IMS and Chairman for Smart IMS group of companies (ConnX) has 24+ years of experience as a technology professional, with wide-ranging roles in architecting and implementing large enterprise solutions in Telecommunications, Pharmaceutical, Insurance and Finance/Banking industries.

Amar Reddy, CEO Smart IMS and Chairman for Smart IMS group of companies (ConnX) has 24+ years of experience as a technology professional.

with wide-ranging roles in architecting and implementing large enterprise solutions in Telecommunications, Pharmaceutical, Insurance and Finance/Banking industries.