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Microsoft Dynamics 365

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Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work together seamlessly to help manage specific business functions.

Dynamics 365 transforms traditional ERP and CRM applications from system of records to system of innovation by using Power Platform. Power Platform is designed to help:

  • Gain insights from data with Power BI,
  • Build intelligent business processes using PowerApps,
  • Automate those processes with Power Automate
  • Power Virtual Agents - Easily build ChatBots to engage conversationally with your customers and employees

Our Capabilities

Smart IMS’ Dynamics Center of Excellence ensures a seamless transition, rapid implementation, minimized risk, and zero disruption to your day-to-day operations, ensuring that your project is completed on-time, on-spec, and on-budget.

  • Dedicated team of Microsoft-certified Dynamics experts, developers and Business Analysts
  • Perfect mix of architects, functional consultants, technical consultants, and business experts
  • Multi-tiered teaming model scales from day-to-day tactical needs to long-term strategic collaboration

Our MS Dynamics 365 Service Offerings

Managed Service

  • Application Support, Maintenance & Enhancement
  • Smart IMS Managed L1, L2, L3 Support Services
  • Customer Managed Support Services
  • 24x 7 Support Services
  • Subscription based support services


  • End to End ERP and CRM Implementation
  • Extensive experience of implementing Dynamics AX, F&O, D365, Power Automate, Power BI, BOT and RPA.
  • New Modules Development and ISV Solution
  • IP Integration
  • Development, Integration and Enhancement Work for Large OEM and SIs

Cloud Services

  • Assessment of Existing Infrastructure
  • Cost Benefit-Analysis of On-Premises and Azure Cloud Options
  • Support of various hosting services like third-party cloud in a Public/ Private/Hybrid cloud


  • Pre-Implementation Consulting Services
  • Product Evaluation and Selection
  • Readiness Assessment
  • Architecture Assessment and Implementation Effectiveness
  • Business Process Mapping and Re-Engineering
  • Change Management