Home > Services > Communication Services

Maximize the Power of Your Enterprise Communication Systems

Unleash incredible client experiences with the power of AI.

Enterprise infrastructure has seen immense evolution over the last decade.

Competitive organizations must minimize risk to deliver incredible customer experiences with agile and scalable communication systems, available from any location, while gaining powerful, actionable, business insights.

Smart IMS helps enterprises improve their network, communications, and collaboration systems with a proven Integrate-to-Migrate methodology. Starting with assessments and recommendations, Smart IMS designs and deploys rapidly scalable cloud-based solutions that seamlessly integrate with your existing infrastructure, enabling your business to elevate its communications with improved efficiency.

Businesses engaged
0 +
Years intellectual capital
0 +
Countries supported
0 +

Unified Communication / Contact Center as a Service

Securely migrate and integrate voice, video, conferencing, messaging, and workflow applications into a singular cloud‑native, mobile‑first global platform.

Carrier Grade

Smart IMS offers best-in-class solutions that deliver consistency, and high levels of quality, reliability, and availability

24*7 White Glove Monitoring

Ensuring the delivery of premium service, Smart IMS offers prompt and personalized solutions to businesses with acute attention to detail

Low-Risk Communication Systems

With improved security and access management in place, Smart IMS crafts low-risk communication solutions for enterprises

Improved Data Insights and Accuracy

Future-proof, AI-driven End-to-end, Client-to-Cloud communication systems and observability extracts, analyzes and contextualizes key insights and sentiments

Session Initiation Protocol Services

SIP Trunking as a service replaces legacy connections with IP-based circuits, enabling enterprises to reduce expenses and increase feature availability.

Superior Support

Proactive, 24x7x365, AI-driven network and security assurance provide superior support services to our customers.

Op-Ex and Cloud-based

The Op-Ex model of our cloud-based, enterprise-level solution is designed to reduce the need for large, upfront investment.

Smart Integration

Smart IMS offers a seamless mechanism featuring the integration of a Session Border Controller (“SBC”) with a SIP trunk line.

ConnX Product Suite

With ConnX providing assessment, integration, migration, global access, security and assurance as one integrated solution, Smart IMS offers tailor-made communication systems to enterprises.
Learn more

ConnX Logo

Why Smart IMS?

Strong foundations that help Smart IMS deliver excellence.

Minimizing Enterprise Efforts

Trusted Relations

Maintaining strong relations with some of the industry leaders across the globe, namely Dow Jones, TD Ameritrade, Mahindra British Telecom, ACE Insurance, and CELGENE Pharmaceuticals.

CollaborationDriving Business Value

Smart Automation

Automation simplifies business processes including call admission, session management, normalization, media treatment, over-the-top applications, and creates efficiencies.

Engineered for the Enterprise

To provide carrier performance with minimum capital, we engineered solutions specifically to bring the power of SBCs to all enterprises, providing scalable, resilient, premium features.

Expertise Through Resources

Security and Service Assurance

Proactive end-to-end, client-to-cloud network, security and application monitoring, fault detection and remediation.

Holistic Solutions and Services

Superior IT Recruiting Engine

With an active candidate pipeline handled by our skilled recruitment staff, Smart IMS ensures meeting the recruitment criteria of enterprises seamlessly.

Cost Efficiency

Cost Efficiency

Smart IMS boasts of a robust delivery framework built on the principles of faster, better, and cost-effective solutions. With the help of a brilliant team of experts, we craft processes and technology solutions to deliver our services effectively.

Smart FAQs

Still need help? Contact us.

What do we do?

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

Two decades since its inception, Smart IMS has thrived on empowering innovation and unleashing the untapped potential of our clients. We are a trusted technology and business partner who finds improvement opportunities.

What’s New at Smart IMS?

Find some of our latest customer success stories, company updates and wins, and our thoughts on the latest industry developments right here.

Meet Our Experts

Rahul Srivastava
Dr. Rahul Srivastava

Executive Vice President – Life Sciences & EAM

Rahul Srivastava is the Head of Enterprise Application and Digital Technology at Smart IMS. Rahul is responsible for Strategy, execution and P&L for Enterprise Application and Digital Technology portfolio focusing on Enterprise application, Mobility, Big-Data/R Analytics, Cloud and IoT (Internet of Things) platform solutions, Services & Consultancy.

Rahul is a technology evangelist and brings a wealth of enterprise solution and Custom Solution development expertise across ERP, Middleware, Portals, BI, Cloud and IoT applications with cost optimized solution & implementation planning. He comes with a strong technical background combined with delivery excellence and operational mindset. He has a vast experience in managing large customers, particularly distributed, cross-cultural, cross functional and agile teams. As a thought leader, he carries a business oriented consulting experience that helps client in process re-engineering, and building a cost sensitive yet robust and effective technology solution.

Rahul is an Entrepreneur who has worked with leading organizations like Capgemini, KPIT, Tech Mahindra, Zensar, Sopra Steria etc. He contributed to high-profile, multi-shore pre-sales, inside-sales, delivery & competency development operations. Rahul has been a part of various IT governance and steering committees involving CIOs and CTOs of client organizations to advise on IT TCO analysis for capital budgeting, governance, alliance and partnership selection, implementation road plan, change & delivery management.

Rahul is a doctorate in Software Engineering, a published author and IT business and program management trainer and coach.

image 1593 (2)
Debadutta Nayak

Vice President

Get in Touch

Connect with us to learn more on how to optimize your business through our transformational enterprise solutions and services.

Scroll to Top
Rahul Srivastava

Dr. Rahul Srivastava

Executive Vice President –
Life Sciences & EAM

Dr. Rahul Srivastava is responsible for Strategy, execution, and P&L for the Life Sciences portfolio at Smart IMS, focusing on technology solutions and services for CROs, AROs, Pharma, life sciences, and regulators.

Dr. Srivastava is coming with over 25 years of experience in technology implementation in life sciences and dental sciences. As a thought leader, he carries a business-oriented consulting experience to help the client in the process re-engineering and building cost-sensitive and robust technology solutions.

Dr. Srivastava has been a part of various IT governance and steering committees involving CIOs and CTOs of client organizations to advise on product strategy, and IT TCO analysis for capital budgeting, planning, governance, and partnership selection.

Nagesh Gouravaram

Nagesh Gouravaram

Chief Executive Officer

Amar Reddy, CEO Smart IMS and Chairman for Smart IMS group of companies (ConnX) has 24+ years of experience as a technology professional, with wide-ranging roles in architecting and implementing large enterprise solutions in Telecommunications, Pharmaceutical, Insurance and Finance/Banking industries.

Amar Reddy, CEO Smart IMS and Chairman for Smart IMS group of companies (ConnX) has 24+ years of experience as a technology professional.

with wide-ranging roles in architecting and implementing large enterprise solutions in Telecommunications, Pharmaceutical, Insurance and Finance/Banking industries.