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Revolutionizing Insurance Communications 

Embracing optimized and innovative communication network solutions.

Effective communication anchors enterprises in this fast-paced, ever-changing insurance industry. 

At its core, the industry relies on trust, clarity, and transparency. With an effective communication system in place, enterprises can foster a connection with customers and clients, and drive operational excellence.

Smart IMS understands the need for tailored communication solutions for insurance enterprises. Our services are, thus, strategically designed to empower insurance professionals with an effective network, streamline communication within the enterprise, and enhance business efficiency altogether.

With our team of experts, we create a resilient and high-performing communication system that propels your insurance enterprise to new heights.

Our Scalable Enterprise Communication Offerings 

Adapt to the growing communication needs of your enterprise seamlessly with Smart IMS.

Communication Networks 

Collaborating closely with industry experts to design communication networks optimizing connectivity between systems within the enterprise. 

Agent Communication Networks

Making interaction with agents and third-party systems is made seamless and secure for the enterprise with optimized networks. 

Digital Process Optimization

Seamless setup and management of critical processes including e-KYC, e-verification, video validations, customer onboarding, and more. 

What’s New at Smart IMS?

Find some of our latest customer success stories, company updates and wins, and our thoughts on the latest industry developments right here.

Meet Our Industry Leaders

Shyam Vellala
Shyam Vellala

Executive Vice President – Insurance

Anil Chitale
Anil Chitale

Managing Director – Insurance

Get in Touch

Connect with us to learn more on how to optimize your business through our transformational enterprise solutions and services.

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Shyam Vellala

Shyam Vellala

Practice Leader – Insurance

Shyam Vellala comes with 25 years of experience in providing transformation, innovation, and delivery of high-quality business solutions to P&C Insurance customers in US and APAC geographies. He has previously held roles in business consulting, solution strategy, client management and delivery leadership. As the Business Unit head for our Insurance practice at Smart IMS, he is responsible for scaling up the practice and providing superior experience to our clients.

Shyam comes with successful track record in solving complex business problems and making high-stakes decisions using experience-backed judgment, strong work ethics and integrity. He has led several large transformational initiatives using global delivery models and set up CoE for industry-best Insurance products such as Guidewire, Duck Creek, One Shield and Majesco. Shyam enjoys working closely with key decision makers and excels in achieving operational excellence.

As a person, Shyam is a firm believer in expression of care and concern, motivates people to work towards a common worthwhile goal, a certified coach who is passionate about unlocking people’s potential and a philanthropist by heart. He is part of several community outreach programs.

Anil Chitale

Anil Chitale

Managing Director – Insurance

Anil has been at the forefront of the (P&C) insurance industry, with over 3 decades of mentoring, monitoring, and leading teams throughout his career. His expertise and commitment to advancing technology has led him to join Smart IMS Inc. as a Strategic Advisor and mentor.

Anil has a strong history of creating, delivering, and monetizing software assets and processing platforms for the North American P&C insurance industry. He was also one of the key players in the founding of STG, an NYC-based startup that provided product-based solutions for the US P&C insurance industry, which was later acquired by Majesco in 2008. As the chief architect for STG suite of Insurance products, Anil pioneered efforts for the insurance industry’s first solution in a hosted Application Services Provider model.

Anil’s experience and insight have been instrumental in helping to shape the North American P&C insurance industry. He is an invaluable asset to Smart IMS Inc. and our mission to bring technological advancements to the P&C industry.