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our Insurance Practice

Smart IMS has been a trusted technology and business partner for our customers over two decades. We focus on opportunities that propel customers to run their businesses effectively and efficiently. In our Innovation labs our technical experts build extreme automation solutions using IoT, AL/ML across the insurance value chain that accelerate your go-to-market action strategy.

The Smart IMS Insurance Practice guiding philosophy is encapsulated by the 4Cs - Competency | Creativity | Collaboration | Cost Effective.

We offer a Guidewire Platform as a Service (PaaS) solution for P&C customers called Smart Insurance, a pre-configured solution on a private or public cloud environment for specific market segments. Smart Insurance provides a comprehensive solution for your Policy, Billing and Claims services to enable you to migrate from Legacy systems, integrate with Guidewire eco-system, analyse and visualise data, and focus on your core business by minimizing implementation risks.

We provide high quality services & innovative solutions to create business value

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Our Offerings

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Implementation Services

Smart IMS Guidewire Implementation services enable customers to achieve strategic business outcomes and accelerate value delivery with the right combination of business consulting, experienced Guidewire experts and strong...

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Implementation Services

Smart IMS Guidewire Implementation services enable customers to achieve strategic business outcomes and accelerate value delivery with the right combination of business consulting, experienced Guidewire experts and strong governance throughout the duration of the program. Deep understanding in P&C insurance and Guidewire InsuranceSuite empowers us to provide optimal and affordable solutions to the customers’ unique business needs. Our highly skilled Guidewire consultants collaborate with customer teams in their strategic initiatives such as LOB and state rollouts, workflows and business rules configuration, rating implementation, integrations with Guidewire eco-systems, Cloud migration and product upgrades.

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Application Management Services

Smart IMS application-managed services are centered around lowering TCO and future-proofing customers’ investments on Guidewire solutions. Our “ready to rollout” service delivery framework is built on lean principles...

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Application Management Services

Smart IMS application-managed services are centered around lowering TCO and future-proofing customers’ investments on Guidewire solutions. Our “ready to rollout” service delivery framework is built on lean principles providing business agility, value creation, continuous improvement, and waste elimination. Customers avail our flexible resourcing models for high touch engagement, turnaround time and enhanced throughput. Our highly skilled Guidewire consultants provide services in the areas of Incident and Problem management, minor enhancements, service request, regulatory changes, and value additions.

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Infrastructure Management

Smart IMS ITIL-based Infrastructure Management services provide a comprehensive suite of services and delivery capabilities to minimize the cost of managing IT infrastructure and let enterprises focus on...

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Infrastructure Management

Smart IMS ITIL-based Infrastructure Management services provide a comprehensive suite of services and delivery capabilities to minimize the cost of managing IT infrastructure and let enterprises focus on their core competencies. Along with this portfolio of services, we provide accelerators that span across the infrastructure lifecycle of design, build, manage, and innovate. We rely on extreme automation to drive down costs and amplify operational efficiencies. Support engineers are available 24*7 to proactively identify, validate, and respond to issues before they turn out to be large downtime events. Periodically, our teams perform assessments to identify gaps in the current state architecture and provide recommendations for remediation.

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Cloud Migration

Enterprises are increasingly embracing the idea of migrating their on-premise Guidewire InsuranceSuite to Cloud to benefit from TCO, agility and efficiency. Smart IMS Cloud certified professionals work alongside Guidewire...

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Cloud Migration

Enterprises are increasingly embracing the idea of migrating their on-premise Guidewire InsuranceSuite to Cloud to benefit from TCO, agility and efficiency. Smart IMS Cloud certified professionals work alongside Guidewire experts and customers to come up with a blueprint for the journey. We provide a complete range of Cloud services include Cloud migration readiness, requirements elicitation, development, and testing. We adopt DevOps and CI/CD for continuous quality checks and faster rollouts. Cloud implementation teams collaborate with AMS, infrastructure and quality assurance teams to ensure business continuity during the implementation phase.

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Application Monitoring

Unexpected downtime results in customer dissatisfaction & affects business credibility. Smart IMS offers robust application monitoring services powered by our customized tool AVATAR to ensure high availability and...

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Application Monitoring

Unexpected downtime results in customer dissatisfaction & affects business credibility. Smart IMS offers robust application monitoring services powered by our customized tool AVATAR to ensure high availability and performance of business applications. We help create and manage alert policies that enable to set warnings and critical thresholds to identify and resolve problems quickly. A well-defined ticketing workflow system and real time dashboard capabilities enable us to measure overall health of infrastructure and take timely corrective measures. Our 24*7 support services include Alert management, Batch monitoring, abend resolutions, middleware monitoring and data management.

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Quality Assurance

With aggressive digital disruptions, enterprises are embracing for product rollouts at a faster pace. This calls for a Quality Assurance model that mandates delivery of defect-free products with agility and confidence. Smart IMS Testing...

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Quality Assurance

With aggressive digital disruptions, enterprises are embracing for product rollouts at a faster pace. This calls for a Quality Assurance model that mandates delivery of defect-free products with agility and confidence. Smart IMS Testing Center of Excellence (TCoE) comprises of insurance subject matter experts, standardized testing practices, reusable assets covering various LOBs and test automation framework that achieving speed to market with superior quality. We come with pre-build insurance test packs for business processes across Policy, Billing and Claims as well as end-to-end business scenarios and test cases for Guidewire OOTB InsuranceSuite.

Global Presence

C.O.E & Innovation Centers

Plainsboro, NJ
Hyderabad, India

Data Centers

Piscataway, NJ
Richardson, TX
Culpepper, VA
Amsterdam, Netherlands
Singapore
Global Presence
 
 

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