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Service Management

Our Service Management framework is based on ITIL standards and ensures that IT is closely aligned with business. Our scope of service management covers all aspects of contracted services, their supporting suppliers, partners and subcontractors. Our Service Management team will act as interface between delivery teams and Customer, providing consistent guidance on the incidents and problems affecting the service delivery.

Smart IMS offers out of the box configuration of the key IT processes (listed below) for a quick and easy implementation.

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Availability Management
  • Capacity Management
  • Release Management

Smart IMS can provide both consulting and operational services for Service Management function and our unified service management brings in benefits such as reduced Operating costs, Process efficiency, reduced risk, and increased control over suppliers.