Overview: Supported the entire enterprise lifecycle of a global leader in home décor, textiles, and design with 100% SLA Compliance. The Solution Smart IMS delivered a cohort of services as…
Businesses rely heavily on complex networks and infrastructure to deliver effective solutions. Ensuring seamless network performance and security despite the growing complexity and scale of digital operations, has become the need of the hour.
At Smart IMS, our NOC services focus on addressing these challenges and bridge the gap between businesses and their network requirements.
We ensure your business receives real-time insights and proactive responses to maintain efficiency, reliability, and security allowing you to focus on driving your business forward with confidence.
Our Future-Ready NOC Services
EmSecure your digital infrastructure through our global network operations center services.
Network Monitoring
We constantly monitor the network infrastructure, including servers, routers, and other devices. Through monitoring tools, we track network performance, availability, and security parameters.
Incident Management
On the detection of an issue or incident, we investigate and troubleshoot by taking appropriate actions. This may involve coordinating with other teams or service providers to address the issue effectively.
Proactive Maintenance
Our NOC services also focus on proactive maintenance to prevent potential network problems. We perform regular checks, optimize configurations, and implement updates to ensure network stability.
Performance Optimization
Through efficient monitoring of metrics such as bandwidth utilization, latency, packet loss, and response times, we identify network performance bottlenecks and implement measures to optimize it.
Alerting and Reporting
To ensure prompt alerts, we predefine thresholds and events to send relevant stakeholders notifications that can help keep them informed about potential and imminent network issues.
Escalation and Collaboration
In complex or severe cases, our NOC services escalate incidents to higher-level support teams for further investigation. We collaborate with these teams to ensure timely resolution of critical network issues.
Our Platform Expertise
Success stories at Smart IMS
Infrastructure Management
Infrastructure Management, Non Profit
Overview: An international non-governmental organization, headquartered in New York City, that conducts research and advocacy on human rights required Salesforce Administration setup and support. The Solution Smart IMS set up…
Infrastructure Management, Non Profit
Overview: A global humanitarian aid, relief, and development non-governmental organization required infrastructure modernization and support. The Challenge In need of a vendor/partner who could provide proactive and reactive support for…
Meet Our Experts
Director – RIM and Cloud
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